Glasgow, UK Posted 22 January 2024

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Full time Start ASAP

Full Time

Overview: Receptionist, also known ss a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.

Full training is provided for this role.

Key Responsibilities:

Customer Services:

  • Be the welcoming face of our Centre, handling front-of-house customer liaison.
  • Efficiently manage reception duties with a courteous and professional approach.
  • Answer switchboard calls promptly, maintaining rapid response standards.
  • Log call information, maintain accurate records, and handle routine clerical tasks.
  • Communicate effectively between customers, suppliers, visitors, and internal staff.
  • Maintain a high level of customer service, embodying a positive and helpful attitude.

Administration, Building Protocol, and Activities:

  • Ensure security procedures are followed.
  • Conduct housekeeping checks for cleanliness.
  • Order and manage office supplies.
  • Perform daily/weekly checks to maintain agreed standards.
  • Handle general filing, word processing, and administration tasks.
  • Participate in Orega/Centre audits.

Sales and Marketing:

  • Participate in Centre tours and learn about Orega's products and services.
  • Willingness to engage in selling Orega's products.


  • Support customers with setting up IT equipment and queries.

General Responsibilities:

  • Adhere to company policies and procedures.
  • Conduct oneself professionally, promoting a positive image of Orega.
  • Maintain a positive and proactive energy, even in stressful situations.

Essential Skills:

  • Positive customer relationship skills.
  • Interest in learning about commercial business environments and general finance.
  • Demonstrated ability to use customer service knowledge.
  • Confident communication and presentation skills.
  • Computer literate with a willingness to learn IT/Telephony.

Competencies & Personal Attributes:

  • Outgoing, enthusiastic, and confident.
  • Ability to operate in multicultural environments.
  • Self-motivated and well-organized.
  • Professional telephone manner.
  • Excellent team player with multitasking abilities.


As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.

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