Central Sales Team Leader
London

It is a newly created role to support our direction and growth. It is essential that strong relationships are built with the central sales team, sales agents and brokers, supporting the increase of leads and successful sale of Orega’ services.

The successful person will be responsible for leading the central sales team on the day-to-day basis. High levels of customer service and customer satisfaction is a focus of the role helping to meet the expectations and requirements of the customer and our Orega services.

The role is to manage incoming sales enquires, effectively communicate Orega’s features and benefits to prospective clients and lead introducers, secure viewings and develop business opportunities across the portfolio. The successful candidate will play an important role in providing the first impression for Orega services and leading the central sales team to do the same.

• Work with sales team and relevant stakeholders to determine services to be marketed, develop strategies and targets.• Analyse customer requirements and work internally to improve offerings.
• Work with the team to develop and analyse sales figures and marketing campaigns.
• Work closely with and provide support to the Sales Managers. To build and maintain excellent working relationships with brokers and commercial agents and enthusiastically assist with additional tasks that contribute to the overall sales effort and requirements of a growing business.
• Manage sales enquiries and log all activity on CRM (customer relationship management system)
• Consult with clients, qualify requirements, and promote Orega products
• Accept or reject broker and commercial agent leads
• Ensure activities and tasks are set, completed, and closed accordingly within an allotted time
• Ensure overturns are clearly communicated and recorded
• Ensure daily broker liaison and communicate and record all pipeline updates
• Effectively manager Sales Manager calendars
• Ensure viewings are scheduled according to Sales managers availability where possible
• Arrange viewings and confirm sales manager conducting tour has all relevant information
• Arrange and confirm viewing cover with centre teams if sales manager is unavailable. Provide enquiry information and update CRM record and appointment. Ensure full hand over of information post viewing is received, recorded, and update the Sales manager and broker / agent accordingly
• Ensure that Orega business centres are listed correctly on Broker Websites with accurate information, pricing, and current images
• Be knowledgeable in all CSO system and procedures
• Involvement in mystery shopping and feedback accordingly
• Conduct monthly competitor pricing spot checks
• Weekly updated availability schedule to be distributed to brokers, agents, and sales managers
• Relevant promotions to be communicated and highlighted as necessary
• Assist with monthly broker pipeline reports when required
• Attend and contribute to monthly meetings. These may be held outside business hours
• Attend networking events with brokers / agents to strengthen business relationships. These may be held outside business hours

 

Line Manager Responsibilities (Overseeing the CS Team)

The role not only entails delivering excellent customer service to our stakeholders and support the businesses ambitious growth plans, but there is also a focus on leading he central sales team. Some tasks include:

• Produce and publish daily / weekly / monthly statistics
• Review and submit CSO member commission claims
• Create and plan team meetings as appropriate as well as 1-2-1 meetings
• Full involvement in the induction, training, and development of the team to include all new team members in conjunction with the CSD
• Ensure that all teams adhere to the Policies and Procedures of Orega
• Ensure the weekly rota is completed taking into consideration annual leave, potential absence and use of the flexible working day
• Identify, promote, and ensure best practice is followed by all team members
• Implement new processes and ensure they are followed by all team members

 

Ideal skills

• Demonstrable sales experience, telephone and field based, in the Serviced Offices market
• Management of multiple third-party relationships
• An understanding of relevant industry software
• Proven ability to manage a team
• Excellent customer service abilities
• This would be an ideal opportunity for someone who has existing strong experience in a central sales environment

 

Please note this job description is not an exclusive list of required tasks and they may change depending on business and operational demand, if you have any specific questions in relation to this role please email: Ask.hr@orega.com