To ensure that all clients and their teams can work productively and harmoniously, we operate a set of House Rules.
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These House Rules form part of your Orega Service Agreement. They consist of two parts:
Part A – Generic Rules: These apply at all Orega centres.
Part B – Site-Specific Rules: These provide additional rules which apply at the specific centre you occupy.
Where there is any conflict with your Orega Service Agreement, the Service Agreement takes precedence. Orega may update these House Rules from time to time. The latest version is always available on our website. Where there is any conflict, the Orega Service Agreement takes precedence.
PART A – GENERIC RULES
1. Conduct & Behaviour
Clients, staff, and visitors must conduct themselves in a professional and respectful manner at all times.
Harassment, discrimination, abusive or antisocial behaviour will not be tolerated. Breaches may result in exclusion from the Premises and/or termination of your Agreement in accordance with the sanctions set out in the Terms and Conditions.
Noise must be kept to a level that does not interfere with other users of the Premises.
Business attire or appropriate professional dress is expected.
2. Access & Security
You are responsible for ensuring that your office is securely locked when unattended.
Access cards and keys remain Orega’s property, must not be copied or shared, and must only be used by the individual to whom they are issued.
Lost or damaged cards/keys will incur a replacement charge, and in some cases a charge for lock changes.
Do not permit unauthorised entry or “tailgating.” All visitors must report to reception.
3. Use of Premises
Offices must be used for office purposes only. Retail, medical, or industrial use is not permitted.
Occupancy is limited to the number of workstations stated in your Agreement. Additional named users are capped at 50% above that number and may incur fees (hybrid working).
You must not install any cabling, furniture, IT or telecoms equipment, or make any alterations without Orega’s consent.
4. Kitchens & Food
Kitchens and breakouts are communal: please clear away crockery, cutlery, and packaging after use.
Dishwashers should be loaded with used items; Orega staff will run them when full.
Fridges may be used for temporary storage of food but are communal, and Orega accepts no responsibility for loss. Fridges will be cleared weekly typically on a Friday.
Personal electrical appliances such as kettles, toasters, coffee machines, or microwaves are not permitted.
Food may be consumed in communal kitchens and breakouts, with consideration for others.
5. Smoking & Alcohol
All Orega Premises are smoke-free. Smoking and vaping are only permitted in designated external areas.
Alcohol may not be consumed or stored on the Premises other than with prior consent for an event authorised by Orega.
6. Fire, Health & Safety
Fire alarm tests and evacuation procedures vary by site. You must respond to Fire Alarms unless it is a test.
Fire exits must be kept clear at all times.
You must comply with health & safety instructions and cooperate with fire wardens and first aiders.
Personal electrical items must be PAT-tested and safe for use.
Any hazardous, flammable, or offensive substances are strictly prohibited.
7. Waste & Cleanliness
Orega operates a clear-desk policy: cleaners will only clean clear surfaces.
Cardboard boxes will only be removed if flat-packed and clearly labelled as waste.
Do not leave boxes or rubbish in corridors or near fire exits.
Abnormal or excessive waste, or specialist disposal, may incur additional charges (including an administration fee as provided for in your Agreement).
8. Insurance & Liability
You are responsible for arranging insurance for your own property, staff, and visitors, and for your own liabilities.
Orega is not liable for loss, theft, or damage to personal or company property brought into the Premises.
9. Visitors & Deliveries
Visitors must sign in at reception and may be required to provide ID.
Large deliveries must be notified in advance and may be directed via service lifts or loading bays (See Site Specific Part B)
Orega will not accept liability for any items delivered on your behalf unless agreed in advance.
10. Children
Orega Premises are professional work environments and not designed for children.
Children under 16 are not permitted to use offices, meeting rooms, or communal spaces as a place of work, study, or childcare.
Subject to any site-specific limitations, Children may visit the Premises for short periods under the direct supervision of an adult client or visitor at all times, but must not cause disruption to other occupants.
For safety reasons, children are not allowed in comms rooms, plant rooms, kitchens, or any restricted areas.
Orega reserves the right to ask that children be removed from the Premises if their presence is unsafe, disruptive, or in breach of building or landlord regulations.
11. Animals
Animals are not permitted in the Premises, except for certified assistance animals.
Fish tanks and aquariums are not permitted in Orega offices without prior written consent.
12. Music & Media
Music or media may not be played at a volume that disturbs others.
Clients are responsible for any licences required for the playing of music or use of TV within their office.
Music provided by Orega must not be altered by Clients or their Visitors
13. E Bikes/Scooters and Lithium Power Packs
Lithium-ion batteries present a fire risk when charging, and we must follow landlord and insurance requirements. So, for safety reasons, the charging of e-scooters or e-bikes inside your office is strictly prohibited.
14. Vacating & Continuity
At the end of your Agreement you must remove all property and restore the office to its original condition.
Any goods left will be deemed abandoned after 7 days and may be disposed of by Orega without liability.
You will be automatically entered into a Business Continuity Agreement for mail and call forwarding services for three months at the prevailing rate, unless alternative arrangements are agreed.
Orega Acceptable Use Policy – Connectivity Services (2025)
This Acceptable Use Policy (“AUP”) sets out the rules governing the use of internet and network connectivity services provided by Orega. This policy applies to all clients, users, guests, and third parties accessing Orega’s internet, Wi-Fi, or Ethernet services.
1. Permitted Use
Services must only be used for lawful and professional business activities.
Users must ensure their activity does not interfere with the performance, security, or integrity of the network.
All access to the network must be via client-owned or authorised devices using the secure credentials and access methods provided by Orega.
2. Prohibited Use
Users must not use the connectivity services for any of the following:
Engaging in illegal, offensive, defamatory, or fraudulent activity
Hosting or distributing malware, viruses, or unauthorised software
Excessive or disproportionate use of bandwidth or system resources
Operating servers, cryptocurrency mining, or unauthorised VoIP platforms
Interfering with or attempting to bypass Orega network security
Connecting unauthorised networking or broadcasting equipment (e.g., personal routers or access points)
3. Excessive Use
Orega’s shared bandwidth services are designed for fair and proportionate use across all clients. Excessive or sustained use that negatively impacts the performance or reliability of the service for other users is not permitted.
Where a client’s usage is deemed to degrade the utility of shared services, Orega reserves the right to:
Restrict or throttle the client’s access to the shared service, and/or
Require the client to upgrade to a dedicated internet service, subject to availability and additional commercial terms.
This policy ensures that all users benefit from a consistent and reliable level of service.
4. Security and Monitoring
Users are responsible for securing their own devices and applications.
Orega reserves the right to monitor traffic and usage in accordance with applicable laws and for the purposes of maintaining service quality, investigating misuse, and ensuring security.
User activity may be logged and audited.
5. Guest Access
Guests may use the designated Guest Wi-Fi service for limited internet access.
Clients are responsible for ensuring their guests comply with this policy.
6. Breach of Policy
Any breach of this AUP may result in suspension or termination of service, with or without notice.
Orega reserves the right to recover any costs associated with the misuse of its network or damages caused.
7. Policy Updates
This policy may be updated by Orega from time to time. The latest version will be available upon request or via Orega’s official communication channels.
