Welcome to Orega

November 2026 Issue – applies to all Premises

To ensure that all Clients and their teams can work productively and harmoniously, we operate these House Rules.

These House Rules form part of your Orega Service Agreement and consist of two parts:

Part A – Generic Rules: apply at all Orega centres.
Part B – Site-Specific Rules: provide additional rules and contact information for the centre you occupy.

Orega may update these House Rules from time to time. The latest version is available on our website. Where there is any conflict with your Orega Service Agreement, the Service Agreement takes precedence.

Capitalised terms have the meanings given in your Service Agreement.

PART A – GENERIC RULES

🤝 1. Conduct & Behaviour – Preventing Sexual Harassment and Third-Party Harassment

Respectful conduct

Everyone using the Premises must behave professionally and treat others with dignity, courtesy and respect. This standard applies to Orega staff, Clients, their employees and other Users, Visitors and contractors, including interactions between different client businesses.

Harassment, including sexual harassment, discrimination, bullying, intimidation, threatening, abusive or antisocial behaviour is unacceptable. This includes unwanted physical contact, sexual comments or advances, offensive jokes, and inappropriate messages or images.

These standards apply throughout the Premises, including offices, meeting rooms and shared facilities, and to communications and events connected with the use of the centre.

Clients must make their Users, Visitors and contractors aware of these standards and cooperate with Orega in addressing concerns. Orega will communicate these standards to its own staff and relevant contractors.

Reporting concerns

Anyone who experiences or witnesses inappropriate behaviour should report it promptly to the centre team, in person, by telephone or by email. You do not need to confront the person concerned before reporting.

If the concern involves the centre team, or you would prefer another contact, you may report directly to the Regional Operations Manager. Contact details and the applicable out-of-hours reporting arrangements are provided in your Welcome Book.

Please provide whatever details you can, including what happened, when and where, who was involved and any witnesses or supporting evidence.

If anyone is in immediate danger, call 999 and alert reception or building security as soon as it is safe to do so.

How Orega responds

Orega will take reports seriously, acknowledge them promptly, assess immediate safety concerns and identify an appropriate person to coordinate the response. Concerns will be reviewed fairly, sensitively and without prejudging the outcome.

Where appropriate, Orega will involve the relevant client management, Orega HR, building management, contractors or police. Concerns involving Orega staff will be referred to an appropriate manager and HR. Where incidents involve different client businesses, Orega will coordinate with their management contacts and address conduct within the Premises.

Where a concern relates to an area controlled by the landlord or building management, Orega will refer it to the responsible party and coordinate actions falling within Orega’s control.

Information will be shared only where reasonably necessary to assess and respond to the concern; absolute confidentiality cannot be guaranteed. The person reporting will be kept informed as far as confidentiality and others’ privacy allow. They may request a review by a senior Orega manager if dissatisfied with the handling of their concern.

Orega may take proportionate protective action while a concern is reviewed. Breaches may result in warnings, restrictions on access, exclusion of individuals and/or termination of the Agreement, in accordance with the Terms and Conditions. Matters involving Orega employees will also be addressed through the appropriate internal procedures.

Retaliation against anyone who raises a concern in good faith or assists with a review is unacceptable and should also be reported.

Other conduct requirements

Noise must be kept to a level that does not interfere with other users of the Premises.

Business attire or appropriate professional dress is expected.

🔐 2. Access & Security

You are responsible for ensuring that your Office is securely locked when unattended.
Access cards and keys remain Orega’s property, must not be copied or shared, and must only be used by the individual to whom they are issued.
Occupancy of your Office is limited to the number of Actual Workstations stated in your Agreement.
Where capacity allows, Orega may, at its discretion, permit registration of Additional Users beyond the number of Actual Workstations, up to a maximum of 50%. Additional Users will be charged at the prevailing Additional User Fee.
All Users must be individually named. Each named User is entitled to an access card or key. You must notify Orega promptly of changes to your registered Users.
Lost or damaged cards or keys will incur a replacement charge and, in some cases, a charge for lock changes.
Do not permit unauthorised entry or “tailgating”. All Visitors must report to reception.

🏢 3. Use of Premises

Offices must be used for office purposes only. Retail, medical or industrial use is not permitted.
You must not install cabling, furniture, IT or telecommunications equipment, or make alterations, without Orega’s consent.

☕ 4. Kitchens & Food

Kitchens and breakout areas are communal. Please clear away crockery, cutlery and packaging after use.
Dishwashers should be loaded with used items. Orega staff will run them when full.
Fridges may be used for temporary food storage but are communal, and Orega accepts no responsibility for loss. Fridges will be cleared weekly, typically on a Friday.
Unless the site-specific rules allow otherwise, personal electrical appliances such as kettles, toasters, coffee machines, air fryers and microwaves are not permitted.
Cooking in Offices is not permitted.
Food may be consumed in communal kitchens and breakout areas, with consideration for others.

💬 5. Communal & Collaborative Spaces

Use of communal collaboration areas and phone booths is subject to fair use and must not adversely affect other Users.
Individual use of a booth or similar space is limited to one hour at a time to ensure availability for all Users.

🚭 6. Smoking & Alcohol

All Orega Premises are smoke-free. Smoking and vaping are permitted only in designated external areas.
Alcohol may be consumed or stored in moderation within your Office for genuine hospitality or occasional social use. Large quantities or stockpiling are not permitted. Consumption must remain responsible and considerate of other occupiers.

⚠️ 7. Fire, Health & Safety

Fire alarm tests and evacuation procedures vary by site. You must respond to fire alarms unless the alarm is a notified test.
Fire exits and escape routes must be kept clear at all times.
You must comply with health, safety and evacuation instructions for the Premises and cooperate with centre staff, fire wardens and first aiders.
You must ensure that your electrical equipment is safe and appropriately maintained, inspected and, where necessary, tested. Requirements should reflect the equipment, its use and the risks involved, together with any site-specific requirements.
You must complete a fire risk assessment for your Office and provide it to Orega on request.
Hazardous, flammable or noxious substances must not be stored in your Office or brought onto the Premises.

♻️ 8. Waste & Cleanliness

Orega operates a clear-desk policy for cleaning. Cleaners will clean only clear surfaces.
Cardboard boxes will be removed only if flat-packed and clearly labelled as waste.
Do not leave boxes or rubbish in corridors or near fire exits.
Abnormal or excessive waste, or specialist disposal, may incur additional charges, including an administration fee as provided for in your Agreement.

⚖️ 9. Insurance & Liability

You are responsible for arranging insurance for your own property, staff and Visitors, and for your own liabilities.
Liability for loss, theft or damage to personal or company property brought onto the Premises is governed by your Service Agreement. Nothing in these House Rules excludes or limits liability that cannot lawfully be excluded or limited.

📦 10. Visitors & Deliveries

Visitors must sign in at reception and may be required to provide identification.
Visitors are subject to all applicable House Rules and are your responsibility.
Deliveries exceeding a standard parcel size—for example, more than one metre in any dimension, more than 25 kg in weight, or bulk deliveries of more than five items—must be notified in advance and may be directed via service lifts or loading bays.
Clients must arrange for their own staff to take such deliveries directly into their Office.
Mail and parcels will be accepted only if addressed to the business name registered with Orega. Mail for affiliated businesses, or for individuals without the registered company name, will not be accepted.
The service is provided for business correspondence only. Personal parcels, including personal online shopping, will not be accepted.
Responsibility for items delivered on your behalf is subject to your Service Agreement and any arrangements agreed in advance.

🧸 11. Children

Orega Premises are professional work environments and are not designed for children.
Children under 16 are not permitted to use Offices, meeting rooms or communal spaces as a place of work, study or childcare.
Subject to site-specific limitations, children may visit for short periods under the direct supervision of an adult Client or Visitor at all times. They must not cause disruption to other occupants.
For safety reasons, children are not allowed in communications rooms, plant rooms, kitchens or restricted areas.
Orega may ask that children be removed if their presence is unsafe, disruptive or in breach of building or landlord regulations.

🐶 12. Animals

Where permitted by building management, dogs may be brought onto the Premises only with the Centre Manager’s prior written approval and completion of Orega’s Dog Registration Form.
The form sets out the applicable policy, owner responsibilities and behavioural requirements. Permission may be withdrawn if these conditions are breached or complaints arise.
Other animals, fish and birds are not permitted in Orega Offices or communal areas.
Assistance animals are considered separately from the pet approval process. Please contact the centre team to discuss access arrangements and any support required.

🎵 13. Music & Media

Music or media must not be played at a volume that disturbs others.
Clients are responsible for any licences required for playing music or using television within their Office.
Music provided by Orega must not be altered by Clients or their Visitors.

🚲 14. E-Bikes, E-Scooters & Lithium Power Packs

Lithium-ion batteries present a fire risk when charging, and landlord and insurance requirements must be followed.
Charging e-bikes, e-scooters or their removable battery packs inside your Office is prohibited. Any designated charging arrangements elsewhere at the building are subject to the site-specific rules.

🚪 15. Vacating & Continuity

At the end of your Agreement, you must remove all property and restore the Office to its original condition using Orega-approved contractors, unless otherwise agreed in writing.
Goods left behind will be dealt with in accordance with your Service Agreement and applicable legal requirements.
You will automatically enter into a Business Continuity Agreement for mail and call forwarding services for three months at the prevailing rate, unless alternative arrangements are agreed.

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Part B – Site-Specific Rules

These provide additional rules which apply at the specific centre you occupy.

Centre