Operations Support Manager

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The Operations Support Manager has overall responsibility in supporting our Head of Operations in delivering consistently high standards of customer service through centre quality audits, customer surveys, improved operational processes and much more. This role is based in our London Head Office with travel to regional sites.

 

Key Responsibility

Your key responsibilities will include:

  • Improved and sustained compliance in GDPR paperwork for all Orega Clients and information held at centres
  • Ensure all centres are compliant under the Anti-Money Laundering Regulations 2017
  • Carry out all centre quality audits ensuring company standards are being followed
  • Key involvement in all operational aspects of the new centre opening including liaison with IT/Telco partners.
  • Ongoing centre team training on company customer relations management and billing system, centre audits and paperwork
  • Keep all operational training material and process up to date as and when required
  • Collate and analyse customer feedback and assisting in making positive changes based on this feedback.

REQUIRED SKILLS/EXPERIENCE

You will also have:

  • Excellent customer relationship skills
  • Attention to detail whilst multi-tasking
  • Organised and structured way of working
  • Good time-management skills
  • Ability to project manage multiple projects
  • Self-motivated to achieve goals
  • Excellent team player with strong (written and verbal) communication and interpersonal skills

 

If you would like to apply, send us your CV and cover letter.

** No Agencies**

Apply Now

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