Customer Service Representative

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The CSR has overall responsibility for delivering first class customer services to tour Centre’s customers and visitors, ensuring their business needs are met. The role will be extremely varied and you will be expected to handle multiple tasks.

Key Responsibility

Your key responsibilities will include:

  • Handle day-to-day ‘front of house’ customer and their customers’ liaison.
  • Perform reception duties in and efficient, professional and courteous manner.
  • High level customer service with a ‘nothing is too much trouble’ attitude.
  • Support your team for the client move in and move out procedures and renewals.
  • Handle all general filing, word processing, delivery notes and purchase orders and any other administration or reporting required, as directed by the managers.
  • Know how to set up client connectivity, handsets and handle customer queries. Be competent in patching, cable colour coding, floor port inventory and all other IT requirements.

REQUIRED SKILLS/EXPERIENCE

You will also have:

  • Positive customer relationship skills.
  • Excellent team player.
  • Demonstrate ability to use knowledge of customer service is a must.
  • Computer literate and will to learn and show others how to use IT/Telephony is essential.
  • Confident communication and presentation skills.
  • Attention to detail and extremely well organised.
  • Ability to maintain control and perform under pressure.

 

If you would like to apply, send us your CV and cover letter.

** No Agencies**

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