Assistant Customer Service Manager

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The Assistant Customer Service Manager (ACSM) has overall responsibility for assisting the Customer Service Manager (CSM) to manage the centre and to meet the highest standard of customer service. The role is extremely varied, and you will be expected to handle multiple tasks.

 

Key Responsibility

Your key responsibilities will include:

  • Help your team to meet the highest standard of customer service and understand the needs of centre customers.
  • Support the client move in/ move out procedures and turnaround of vacant offices/Meeting Rooms with full completion of relevant administration.
  • Assist in marketing by ensuring empty offices are set up to company show standards.
  • Ensure your centre looks and is run professionally to meet the expectations of customers and their visitors.
  • Be trained in all AV equipment and handle all IT/Telephony to successfully handle customer enquiries.
  • Manage all aspects of invoicing to include billing, account queries and debt collection.
  • Assisting in the process of the client move in by managing inventories, issuing of keys and passes.

     

REQUIRED SKILLS/EXPERIENCE

You will also have:

  • Outstanding customer relationship skills.
  • Demonstrable experience in a commercial environment where you will have acquired a good knowledge of service operations.
  • Strong planning and organisation skills.
  • Excellent team player, with the ability to supervise junior staff.
  • Initiative and pro-activity.
  • Ability to maintain control and perform during busy situations.
  • Self-motivated with strong (written and verbal) communication, interpersonal and diplomatic skills.

 

If you would like to apply, send us your CV and cover letter.

** No Agencies**

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